Returns & Exchanges

Jacques Solovière Paris offers a 14-day return window from the date of delivery for all unworn footwear and accessories in their original packaging. We strive to ensure your complete satisfaction with our artisanal French craftsmanship.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original dust bags and shoebox. Ensure the product is in pristine condition to qualify for a full refund or exchange.

3

Attach Shipping Label

Affix the prepaid return shipping label provided by our customer service team to the outside of the original transit box, ensuring all old labels are covered.

4

Final Inspection & Refund

Once our Parisian atelier receives and inspects your return, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing